FREQUENTLY ASKED QUESTIONS
 

Are there any age restrictions for drivers?

- You must be 25 years of age or hold a valid commercial driver's license (CDL).

What documents do I need to bring when I pick up my rental?

- You must bring a valid driver's license and a major credit card. Residents outside of the US and Canada must bring their passports.

Can I add additional drivers to the rental contract?

- Yes! Anyone who is over the age of 25 with a valid driver's license can be added as an additional driver as long as we are notified in advance, their name appears on the rental contract, and they have signed the rental agreement.
We do not charge for additional drivers and we do not limit the number of drivers you may add to your contract.

What kind of security deposit is required?

- A fully refundable $1,000 security deposit is required when you pick up your rental. You may use your major card (Visa, Mastercard, Discover) or pay in cash. Unfortunately, we are unable to accept checks.

Do you offer rentals on short notice?

- We will make every reasonable effort to accommodate short notice rentals. Rentals with less than 72 hours' notice require an additional $1,000 refundable security deposit.

When can I pick up the vehicle?

- For your convenience, we do not have a set time where you are required to pick up your rental. Call 24 hours in advance to schedule a pick up time.

Do I need to schedule a pick up time?

- Yes. Please call 24 hours in advance to make arrangements.

Is parking available for my vehicle?

- Yes. You are able to store your vehicle at our rental location for the duration of your trip.

What kind of instructions will I be given about the vehicle and its appliances?

- Prior to departure, you will receive detailed instructions on how to operate the vehicle and its amenities. This will take approximately 45 minutes and if necessary, you can schedule a more convenient time.

Is smoking allowed?

- In order to insure a comfortable environment for all of our customers, smoking is not allowed in the RVs.

Are there any restrictions for operating or using the vehicle?

- Yes, there are standard restrictions regarding the use and operation of the vehicle.
Please review "Restrictions" section of our "Terms of Service".

Is the price of gasoline, propane, or oil included in the cost of the rental?

- No. The cost of gasoline, propane, and oil are the responsibility of the renter.

When do I return the vehicle?

- For your convenience, we do not have a set time where you are required to drop off your rental. Please call 24 hours in advance to schedule a drop off time.

Do I need to empty the holding tanks before I return the vehicle?

- Yes. All holding tanks, including grey and black water tanks, must be dumped before returning your rental.

Do I have to return the RV with a full tank of gas?

- Yes. Customers will be charged $5 per gallon for unfilled tanks.

Do I have to return the RV with a full tank of propane?

- Yes. Customers will be charged $5 per gallon for unfilled tanks.

Where can I find the Terms of Service?

- You can find our full Terms of Service here or under "RV Rental" menu at the top of each page.

 

What is "Domestic Security Fee" and why is it being charged?

- A statutory assessment designated as the "Domestic Security Fee" is imposed under P.L. 2002, C. 34, on motor -vehicle rental companies for each day or part thereof that a motor vehicle is rented under rental agreements of not more than 28 days. This fee applies with respect to rental agreements in New Jersey entered into on or after -August 1, 2002..
- The fee is assessed at the rate of $5 per day effective July 8, 2006, on all motor vehicle rental companies doing business in this State for each rental day a motor vehicle is rented under agreements of 28 days or less. The fee applies only to the first 28 days of a rental agreement with the same renter. Thus, the maximum rental fee in the aggregate is $140 even if the actual rental extends beyond 28 days. Prior to July 8, 2006, the rate was $2 per day.
- The fee is paid to the Division of Taxation for deposit in the New Jersey Domestic Security Account established in the General Fund.